Terms of Use
Last updated: March 11, 2026
1. Introduction
Welcome to the website of Boutique Hotel Pohorje (hotelpohorje.com). These Terms of Use govern your access to and use of our website. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website.
Our website is operated by Boutique Hotel Pohorje, located at Pohorska ulica 49, 2000 Maribor, Slovenia.
2. Changes to Terms
We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting on this page. Your continued use of the website after any changes constitutes acceptance of the revised terms. We encourage you to review these terms periodically.
3. Use of the Website
Our website is provided for your personal, non-commercial use. You agree to use the website only for lawful purposes. You must be at least 18 years old to make a booking. When using our website, you agree to:
- Provide accurate and complete information when making reservations or submitting inquiries
- Not use the website in any way that could damage, disable, or impair the website or interfere with other users
- Not attempt to gain unauthorized access to any part of the website or its systems
- Not use automated tools, bots, or scripts to access or scrape the website content
- Not upload or transmit any viruses, malware, or other harmful content
4. Reservations and Bookings
When you make a reservation through our website, the following terms apply:
- Booking confirmation: A reservation is confirmed only when you receive a confirmation email from us. Until then, availability is not guaranteed.
- Pricing: All prices displayed on our website are in Euros (EUR) and include VAT. Tourist tax may be charged additionally at check-in as required by local regulations.
- Payment: We accept payment by Visa, Mastercard, Maestro, American Express, and Diners. Payment terms are specified during the booking process.
- Cancellation: Cancellation policies vary depending on the rate type and dates selected. Specific cancellation terms will be clearly communicated during the booking process and in your confirmation email.
- No-show: If you do not arrive on the check-in date without prior cancellation, a no-show fee may apply as specified in your booking conditions.
- Check-in and check-out: Guests are required to present a valid passport or national ID upon check-in, as mandated by Slovenian law.
5. Intellectual Property
All content on this website — including text, images, graphics, logos, icons, photographs, and design — is the property of Boutique Hotel Pohorje or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, display, or create derivative works from any content on this website without our prior written consent.
6. User Communications
When you submit information through our contact forms or send us an email, you agree that we may use the information you provide to respond to your inquiry and for the purposes described in our Privacy Policy. We will make reasonable efforts to respond to inquiries in a timely manner but do not guarantee specific response times.
7. Third-Party Links
Our website may contain links to third-party websites and services (such as booking platforms, maps, and social media). These links are provided for your convenience only. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
8. Disclaimer of Warranties
Our website is provided on an "as is" and "as available" basis. While we strive to ensure that the information on our website is accurate and up to date, we make no warranties or representations regarding the completeness, accuracy, or reliability of any content. Room availability, pricing, and promotional offers are subject to change without notice.
9. Limitation of Liability
To the fullest extent permitted by Slovenian and EU law, Boutique Hotel Pohorje shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of or inability to use our website. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
10. Governing Law and Dispute Resolution
These Terms of Use are governed by and construed in accordance with the laws of the Republic of Slovenia. Any disputes arising from or in connection with these terms shall be subject to the jurisdiction of the competent courts in Maribor, Slovenia.
In accordance with EU regulations, we inform you that the European Commission provides an Online Dispute Resolution (ODR) platform for consumers at https://ec.europa.eu/consumers/odr/. We are committed to resolving any complaints or concerns amicably before resorting to formal proceedings.
11. Privacy
Your use of our website is also subject to our Privacy Policy and Cookie Policy, which describe how we collect, use, and protect your personal data.
12. Severability
If any provision of these Terms of Use is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
13. Contact Information
If you have any questions about these Terms of Use, please contact us:
Boutique Hotel Pohorje
Pohorska ulica 49, 2000 Maribor, Slovenia
Email: info@hotelpohorje.com
Phone: +386 2 234 66 11