Privacy Policy
Last updated: March 11, 2026
1. Who We Are
Boutique Hotel Pohorje ("we", "us", "our") is the data controller responsible for your personal data. We are located at Pohorska ulica 49, 2000 Maribor, Slovenia. You can contact us at info@hotelpohorje.com or by phone at +386 2 234 66 11.
This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website hotelpohorje.com, make a reservation, or stay at our hotel. We are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and applicable Slovenian data protection legislation.
2. What Personal Data We Collect
We may collect the following categories of personal data:
- Contact information: name, email address, phone number, postal address
- Booking and reservation data: check-in/check-out dates, room preferences, number of guests, special requests
- Payment information: credit/debit card details, billing address (processed securely through our payment provider)
- Identity documents: passport or national ID details as required by Slovenian law for guest registration
- Communication data: messages you send via our contact form, email correspondence, and phone inquiries
- Website usage data: IP address, browser type, device information, pages visited, and referring website
- Cookie data: information collected through cookies and similar technologies (see our Cookie Policy for details)
3. How We Use Your Data
We process your personal data for the following purposes:
- Processing and managing your reservations and payments
- Providing accommodation services and fulfilling your requests during your stay
- Communicating with you regarding your booking (confirmations, pre-arrival information, post-stay follow-up)
- Responding to inquiries submitted through our contact form or by email
- Guest registration with the Slovenian authorities as required by law
- Complying with tax, accounting, and other legal obligations
- Improving our website, services, and guest experience
- Sending marketing communications (only with your explicit consent)
4. Legal Basis for Processing
Under the GDPR, we process your personal data based on the following legal grounds:
- Performance of a contract: processing your bookings, managing reservations, and providing accommodation services
- Legal obligation: guest registration with Slovenian police, maintaining tax and accounting records
- Legitimate interest: website analytics, improving our services, preventing fraud, and ensuring security
- Consent: sending marketing emails, placing non-essential cookies on your device
Where processing is based on your consent, you have the right to withdraw consent at any time by contacting us at info@hotelpohorje.com.
5. Who We Share Your Data With
We may share your personal data with the following categories of recipients:
- Payment processors: to securely process your card payments
- Booking platforms: if you made your reservation through a third-party platform (e.g., Booking.com)
- Slovenian authorities: guest registration data as required by law
- IT service providers: website hosting and maintenance partners
- Analytics providers: website analytics services (e.g., Google Analytics)
- Professional advisors: accountants and legal advisors as necessary
We do not sell your personal data to third parties.
6. International Data Transfers
Some of our service providers (such as Google Analytics) may process data outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, including EU Standard Contractual Clauses or adequacy decisions by the European Commission, to protect your data in compliance with GDPR.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
- Booking and payment data: retained for the period required by Slovenian tax and accounting legislation (up to 10 years)
- Guest registration data: retained as required by Slovenian law
- Marketing consent records: retained until you withdraw your consent
- Website analytics data: retained for up to 26 months
- Contact form inquiries: retained for up to 2 years unless a longer period is required
8. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right of access: request a copy of the personal data we hold about you
- Right to rectification: request correction of inaccurate or incomplete data
- Right to erasure: request deletion of your data where there is no compelling reason for continued processing
- Right to restriction: request that we limit how we use your data
- Right to data portability: request to receive your data in a structured, commonly used format
- Right to object: object to processing based on legitimate interests or for direct marketing purposes
- Right to withdraw consent: withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at info@hotelpohorje.com. We will respond to your request within 30 days.
You also have the right to lodge a complaint with the Slovenian Information Commissioner (Informacijski pooblaščenec), Dunajska cesta 22, 1000 Ljubljana, Slovenia — www.ip-rs.si.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption to secure data transmitted between your browser and our servers. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
10. Children
Our website and booking services are not directed at children under 16 years of age. We do not knowingly collect personal data from children under 16 without parental consent.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of every website you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Boutique Hotel Pohorje
Pohorska ulica 49, 2000 Maribor, Slovenia
Email: info@hotelpohorje.com
Phone: +386 2 234 66 11